Privacy Policy

Shoalhaven Entertainment Centre is owned and operated by Shoalhaven City Council. The Centre is committed to observing the twelve Information Privacy Principles of the Privacy & Personal Information Protection Act 1998.

To assist in complying with the Principles, Shoalhaven Entertainment Centre is required to inform you of your rights in relation to the Personal Information held about you and its use.

There are several ways in which Shoalhaven Entertainment Centre obtains and uses personal information:

  • To assist in the ticket booking process Shoalhaven Entertainment Centre requires certain personal information to accompany the receipt of purchase. The personal contact details supplied are stored in the Shoalhaven Entertainment Centre database for the purpose of ticket security and informing patrons about related matters (e.g. future Shoalhaven Entertainment Centre events).
  • An individual may join as a Friend to be included on the Shoalhaven Entertainment Centre mailing list for special events at the Centre or other venues.
  • When a person purchases a Gift Voucher for another individual.

Sharing of Personal Information with Promotors

When purchasing a ticket on the Shoalhaven Entertainment Centre website or through the Box Office you will be given the opportunity to OPT OUT if you do not give consent to your Personal Information being disclosed to the promotors of those events for which you have purchased tickets. Unless you Opt Out then you consent to your name, address and/or email address being shared with and used by promoters of those events for which you have purchased tickets. This information is used to inform you of information about other performances that you may be interested in.

Failure to Provide Requested Personal Information

If requested information is not provided, your ticket purchase will need to be made at Shoalhaven Entertainment Centre Box Office and it will need to be a cash purchase.

Disclosure of Personal Information Required By Law

The Shoalhaven Entertainment Centre does not, unless required by law, disclose Personal Information it has collected to other organisations other than the promotors’ events as outlined above.

Should your personal contact details be inaccurate, need updating, or you would like to be removed from the database, please select the “Opt Out” option on any email that you receive from us or complete the form on the back of this page and return to:

SHOALHAVEN ENTERTAINMENT CENTRE PO Box 42 NOWRA NSW 2541 Or phone the Box Office on 1300 788 503 or email:

Please be assured that Shoalhaven Entertainment Centre takes the issues of your privacy seriously.

If you have any enquires about your privacy rights in relation to Shoalhaven Entertainment Centre, please contact us during office hours: Monday-Friday 9.00am to 5.00pm on (02) 4429 5752.

If you would like to download a copy of the Shoalhaven City Council’s Privacy Management Plan please click the link.

If you would like to download a copy of the SEC Privacy Policy please click the link. The download also contains a form to request to change or remove personal information from our records or our website.

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