Ticket Refunds, Exchanges and Right of Refusal
The Shoalhaven Entertainment Centre abides by the Live Performance Australia, Code of Practice for the Ticketing of Live Entertainment in Australia. Tickets for a future performance can usually be exchanged for another performance of that show, subject to availability and payment of any ticket price difference. Box Office must receive your request for exchange before the performance time of your purchased session. Management has the right to refuse any ticket exchanges. Refunds are generally not available except under exceptional circumstances outlined in the Live Performance Australia Code of Practice for Ticketing. Click here for the Code. Please note, for some shows and only in exceptional circumstances, it is at the discretion of the external promoter to grant refunds. If granted, a refund processing fee of $5 will apply. Gift vouchers are not redeemable for cash and are non-refundable.
Ticketing Fees & Charges
There is no fee for counter bookings. However, internet bookings incur a $3.20 transaction fee and telephone bookings incur a $6.90 transaction fee. This charge is non-refundable in the event a refund meets the requirements outlined above. These are not per ticket fees.
A mailing fee of $6.15 per order applies. An SMS delivery (if available) fee of $0.63 per order applies. Exchange of tickets incur a $5.40 fee per transaction (not per ticket). Members do not pay phone transaction or postage fees.
Discounts
BABES IN ARMS
Babies are not generally admitted into shows other than those targeted at children 2-8 yrs. In this case, children under 2 and with an adult will be admitted for free in most cases accordingly. Babes in arms count toward the venue seating capacity and must be declared when booking. Please check show page for special conditions that may apply.
CHILDREN
We love kids here at Shoalhaven Entertainment Centre! When available children aged from 2-18 years can access kids’ discounts. Please check show page for special conditions that may apply.
STUDENTS
If you’re currently studying full time and older than 12 years you’re entitled to our student discount rate. Just remember, the Box Office will ask for proof of full-time study. From time to time, we have other special deals for students so keep a look out for advertising or ask at the Box Office for more details.
PENSIONER CONCESSION AND SENIORS’ CARD HOLDERS
Discounted prices are available for selected shows for Pensioner Concession Card holders and Seniors’ Card holders.
CONCESSION DISCOUNTS FOR CHILDREN’S SHOWS
For children’s shows where there is a Student Group price, the concession price only applies to Pensioners and Seniors, a single student/child must pay the regular price. Proof of entitlement must be included when booking and may be requested prior to admission.
UNDER 30 TICKETS
Discounted prices are available for some performances. Refer to the event page on this website for pricing if offered.
GROUP BOOKINGS
Group Bookings are available for all season shows, and other select shows, including discounted prices, priority seating where available and a Book Now – Pay Later option. Group Booking reservations must be paid no later than four weeks prior to the performance date, or all seats will be automatically released. Group bookings made less than four (4) weeks prior to the performance must be paid in full at the time of booking. Payment must be made by one party for the whole booking. Group Bookings larger than 20 seats cannot reduce reservation size within six (6) weeks of performance. Transaction fees apply. Seats are subject to availability.
General Rights of Entry
FEELING UNWELL?
For your own health and the safety of others, if you are unwell with COVID-19 or any other flu-like illness, we suggest you do not attend the venue. There will be no refunds granted for patrons testing positive with COVID.
LATECOMERS
If you arrive late, and the show has already started, there is every chance, depending on the show, that you will be refused entry or you might not be able to go in until there is a break in the program, such as intermission.
CAMERAS AND RECORDING EQUIPMENT
Due to copyright requirements and to ensure an enjoyable experience for all patrons, cameras and recording equipment are not permitted in the Studio and Auditorium.
MOBILE PHONES
Out of consideration to the artists and fellow patrons, please switch mobile phones, audible paging devices and alarm watches off while in the Studio and Auditorium.
STANDING IN SEATS
Anyone who has purchased a seat should be considerate of other people. Please don’t stand in your seat - the person behind you can’t see. If you continue to stand up after you have been asked to sit, you may be asked to leave the theatre by security.
ZERO TOLERANCE
Be responsible and we can all have fun. Shoalhaven Entertainment Centre has a zero tolerance when it comes to the use of drugs and the abuse of alcohol. Anyone who we believe is under the influence of drugs and/or alcohol will be asked to leave the Centre or be subject to police action.
SMOKING
Smoking or vaping is not allowed anywhere in the Shoalhaven Entertainment Centre or within 10 metres of the building.
DRESS CODE
Remember… be cool but be tidy. Anyone who visits the Shoalhaven Entertainment Centre dressed in bare feet, dirty clothes, inappropriate or offensive clothing will not be let in. We also can’t let you wear fashion hats, hoods, caps or headgear (excluding religious garments) into our theatres.