Terms & Conditions

Ticket Refunds, Exchanges and Right of Refusal

The Shoalhaven Entertainment Centre abides by the Live Performance Australia, Code of Practice for the Ticketing of Live Entertainment in Australia. Tickets for a future performance can usually be exchanged for another performance of that show, subject to availability and payment of any ticket price difference. Management has the right to refuse any ticket exchanges. Refunds are generally not available except under exceptional circumstances outlined in the Live Performance Australia Code of Practice for Ticketing. Click here for the Code.

Ticketing Fees & Charges

There is no fee for counter bookings. However, internet bookings incur a $2.50 transaction fee and telephone bookings incur a $6 transaction fee. This charge is non-refundable in the event a refund meets the requirements outlined above. These are not per ticket fees. 

A mailing fee of $5 per order applies. Exchange of tickets incur a $4.50 fee per transaction (not per ticket). Members do not pay phone transaction or postage fees.

Discounts

BABES IN ARMS
Babies are not generally admitted into shows other than those targeted at Children 2-8 yrs. In this case, children under 2 and with an adult will be admitted for free in most cases accordingly. 

CHILDREN
We love kids here at Shoalhaven Entertainment Centre! When available children aged from 2-18 years can access kids’ discounts. 

STUDENTS
If you’re currently studying full time and older than 12 years you’re entitled to our student discount rate. Just remember, the Box Office will ask for proof of full-time study. From time to time, we have other special deals for students so keep a look out for advertising or ask at the Box Office for more details. 

PENSIONER CONCESSION AND SENIORS’ CARD HOLDERS
Discounted prices are available for selected shows for Pensioner Concession Card holders and Seniors’ Card holders. 

CONCESSION DISCOUNTS FOR CHILDREN’S SHOWS
For children’s shows where there is a Student Group price, the concession price only applies to Pensioners and Seniors, a single student/child must pay the regular price. Proof of entitlement must be included when booking and may be requested prior to admission.

Rights of Entry

LATECOMERS
If you arrive late, and the show has already started, there is every chance, depending on the show, that you will be refused entry or you might not be able to go in until there is a break in the program, such as intermission. 

CAMERAS AND RECORDING EQUIPMENT
Digital cameras and recording equipment are not permitted during performances. 

MOBILE PHONES
As a consideration to other patrons, please switch mobile phones and pagers off during performances. 

STANDING IN SEATS
Anyone who has purchased a seat should be considerate of other people. Please don’t stand in your seat - the person behind you can’t see. If you continue to stand up after you have been asked to sit, you may be asked to leave the theatre by security. 

ZERO TOLERANCE
Be responsible and we can all have fun. Shoalhaven Entertainment Centre has a zero tolerance when it comes to the use of drugs and the abuse of alcohol. Anyone who we believe is under the influence of drugs and/or alcohol will be asked to leave the Centre or be subject to police action.

SMOKING
Smoking is not allowed anywhere in the Shoalhaven Entertainment Centre or within 10 metres of the building. 

DRESS CODE
Remember… be cool but be tidy. Anyone who visits the Shoalhaven Entertainment Centre dressed in bare feet, dirty clothes, inappropriate or offensive clothing will not be let in. We also can’t let you wear fashion hats, hoods, caps or headgear (excluding religious garments) into our theatres.