Privacy Policy

SEC Privacy Statement


Shoalhaven Entertainment Centre is committed to protecting your privacy. We are bound by the Privacy Code of Practice for Local Government, which sets principles concerning the protection of your personal information.

This Privacy Statement explains how we use and disclose personal information which we hold about you and the privacy rights you have in relation to this information. We encourage you to check Shoalhaven City Council’s Privacy Management Plan. Click here to view.

Your personal information:

Personal information we may collect, or which may be held by us about you, may include:

  • Your name
  • Your date of birth
  • Your postal address
  • Your mobile and landline telephone numbers
  • Your email address
  • Your image, if captured by CCTV at the venue
  • Your username
  • We may also collect and hold information about you that is relevant to your performing arts and arts-related interests, and that is relevant to your attendance at the events we hold

How we collect your personal information

To enable us to provide you the products, services and information you request, we may collect personal information in a number of ways:

  • When you request information from us
  • When you are the recipient of a gift voucher
  • When you subscribe to our newsletters and mailing lists
  • When you visit our venues, or when you attend events at our venues
  • When you make a donation to us
  • When you apply for a membership
  • From third parties selling tickets on our behalf, or on behalf of people staging events at our venue
  • From the organisations identified below under “when we disclose your personal information”
  • From publicly available sources of information; and
  • When you otherwise provide information to us including:
  • In writing
  • In person
  • By phone
  • From your use of our website
  • Entering a competition
  • Purchasing a ticket from us either online, over the phone, or at the box office.

How we use your personal information:

We may use your information to:

  • Enable you to purchase tickets and merchandise, including, where applicable, to process your credit card payment transactions;
  • Enable you to make donations or apply for membership with us, and to contact you regarding donations and memberships;
  • Send your tickets to events held at our venues or to send you gift vouchers that have been purchase for you by others;
  • Inform you if events change, or regarding refunds, exchanges were those are permitted;
  • Gain an understanding of your performing arts and arts-related interests and to enable us to research and develop our business to better accommodate those interests; and
  • As set out below under the heading “disclosure to our presenters”

When we disclose your personal information

From time to time, we may need to disclose your personal information to other organisations. Those organisations carry out our:

  • Customer enquiries
  • Ticket sales and distribution
  • Newsletters and marketing
  • Information technology services; or
  • Other services relating to events at our venues or which we organise.

In addition, we may disclose your personal information:

  • As required by law; and
  • To presenters of events at our venues to which you have purchased tickets as set out below under the heading “Disclosure to our presenters”

Marketing by Shoalhaven Entertainment Centre

When you create an account with us, including through our website, or when you otherwise provide us with your contact details, we will ask you whether you wish to receive information relating to us and to events we think may be of interest to you. Where you agree to us doing so, we may use your personal information to provide you with information relating to us and to events that we think may be of interest to you.

If you later decide that you do not wish to receive marketing information from us, please let us know by updating your patron login online through our website; at our Box Office; or by contacting us at this address:

Shoalhaven Entertainment Centre
PO Box 42
Nowra 2541

Disclosure to our presenters/promoters:

When purchasing a ticket on the SEC website or through the Box Office you will be given the opportunity to OPT OUT if you do not give consent to your Personal Information being disclosed to the promoters of those events for which you have purchased tickets. If you don’t OPT OUT you consent to your name, address and email address being shared with and used by promoters. They will use this information to inform you of other performances that may be of interest to you.

Sale of tickets through third parties

Where a third party, such as Ticketek, sell tickets for events held at our venues, the terms of that third party’s privacy policy will apply. Those policies can usually be found on a third party’s website.

How you can help us to ensure the accuracy of personal information we hold?

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is up-to-date. However, the accuracy of that personal information depends to a large extent in the information you provide to us. To help ensure the accuracy of the personal information we hold about you, we ask that you:

  • Let us know if you become aware of any errors in the personal information we hold about you; and
  • Inform us of changes to your personal information, such as changes to your name or address or other contact details.

How you can access your personal information?:

You have a right to access personal information that we hold about you, subject to some exceptions allowed by law.

How to contact us regarding privacy matters

If you have questions in relation to privacy matters, please contact our privacy officer:

Shoalhaven City Council
Information and Privacy Officer
PO Box 42
Telephone: (02) 4429 3111

If you would like to view Shoalhaven City Council’s Privacy Management Plan: Click here

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