COVID Safety & Information

We want your visit to Shoalhaven Entertainment Centre to be safe and enjoyable. Please take your time to familiarise yourself with the information below.

Our policies are in line with the Public Health Orders issued by NSW Health, and our aim is to ensure the safety of audiences, performers and staff while delivering performing arts and live events to the community.

If you have any questions, feel free to contact our Box Office here.

Latest Update

as of 23 March 2022

The NSW State Government and NSW Health have eased restrictions that apply to venues like Shoalhaven Entertainment Centre. 

The Shoalhaven Entertainment Centre, including the Encore Café and Bar and the box office, are operating in line with these guidelines, that include:

    • Visitors and staff are not required to show vaccinations status
    • QR Check-in is available but not mandatory
    • Face masks are encouraged but not required

For the current rules, see full details here.

Keep safe,

The Shoalhaven Entertainment Team

COVID-19 Conditions of Entry

In addition to the General Conditions of Entry located here, the following conditions also apply. 

STAY HOME IF YOU FEEL UNWELL

If you are feeling at all unwell, please wait until you're better before entering the venue to avoid infecting others. If you are a ticket holder, please contact the box office (4429 5757) to discuss a refund or transfer of tickets.

WASH YOUR HANDS & USE SANITISER PROVIDED
Wash your hands as often as possible. Please use the sanitiser provided at various points in the venue. 

MAINTAIN SOCIAL DISTANCING
Give other visitors space when you are in the Entertainment Centre and maintain 1.5 metres space at all time. 

USE STAIRS INSTEAD OF ELEVATORS
If you can please use the stairs rather than the elevator. If you need to use the elevator, please maintain a safe distance. 

USE CASHLESS SALES WHERE POSSIBLE
Try to avoid paying by cash and opt to use the credit or debit facilities available with Tap & Go whenever possible. 

COVID-19 Ticket Terms and Conditions

Please do not attend the Shoalhaven Entertainment Centre if:

    • You are suffering COVID-19
    • You have tested positive to COVID-19
    • You are awaiting COVID-19 test results
    • You believe you have been exposed to COVID-19
    • You have been advised to or are required to self-isolate or quarantine

If you cannot attend your event for the above reasons, please contact the Shoalhaven Entertainment Centre Box Office by email: info@shoalhaven.nsw.gov.au  or by phone: 02 4429 5757. We ask that you contact the Box Office as soon as you become aware it is not safe for you to attend, and by 10am on the day of the event to discuss. Please note, for certain shows it is at the promoter's discretion to grant a refund. 

No refunds or Gift Vouchers will be given after the event starts.  

The Shoalhaven Entertainment Centre COVID-19 Ticket Terms and Conditions for Refunds and Exchanges are in line with the current LPA guidance on refunds and exchanges. They exist in addition to the current Booking Terms & Conditions. 

All other Ticketing Terms and Conditions apply from the time of ticket purchase. 

Your Visit

Entrance to Shoalhaven Entertainment Centre

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Ceasar Salad Wrap food item

Encore Café & Bar

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